Originally signed in 2010, the agreement was designed to facilitate the supply of genuine Komatsu hydraulic hose assemblies across Pirtek’s network of service centres and mobile service units in Australia and New Zealand.
The latest agreement covers 14 Pirtek service centres set up to manufacture Komatsu hose assemblies to the Komatsu Engineering Standard for machine builds and aftermarket hose sales. It also includes plans to expand the service to New Zealand.
According to Stuart Moffitt, Komatsu Australia’s national OEM products manager, the new agreement builds on the original 2010 contract.
“This landmark agreement between Komatsu and Pirtek has proved to be highly successful, giving our customers throughout Australia access to genuine Komatsu hose assemblies, manufactured locally through the Pirtek service network in Australia and New Zealand,” Moffitt said.
“It has allowed us to provide our customers with higher levels of service and support, shorter response times through Pirtek’s 24/7 mobile service network.
“Komatsu hose assemblies are built by Pirtek in 14 locations – using the same hoses, fittings and KES assembly procedures as used in Komatsu OEM factories – and carry full Komatsu warranties.”
The company confirmed that each of the service centres will be audited quarterly to ensure the KES standard is maintained.
“In addition, under this new agreement, our customers in New Zealand are now able to take advantages of the benefits of Pirtek’s broad network of service centres and mobile service units for the supply and replacement of their Komatsu high-pressure hose assemblies,” Moffitt said.
Over the next few years, Komatsu and Pirtek are expected to extend the hose assembly service to cover Komatsu’s US and European-manufactured mining equipment.
“Expanding this agreement further cements the partnership between Komatsu and Pirtek, delivering significant benefits to our customers in terms of service and support levels, reduced downtime and lower operating costs,” Moffitt concluded.
